For general enquiries, send us a message below and we'll be in touch as soon as we can. If you would like to be updated with details of our current offers, register your interest.

Level 18, 55 Shortland Street, Auckland 
P.O. Box 8302, Symonds Street 1150
Auckland, New Zealand

+64 9 632 1287
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Dispute Resolution

Oyster has a formal complaints process for resolving any issues that may arise.

If you have a complaint about Oyster or one of its representatives, please This email address is being protected from spambots. You need JavaScript enabled to view it. immediately.

Oyster and the approved dispute resolution scheme will not charge you a fee to investigate or resolve a complaint.

For the purposes of the Financial Service Providers (Registration and Dispute Resolution) Act 2008, Oyster is a member of:

Financial Dispute ResolutionFinancial Dispute Resolution
Level 9, 109 Featherston St
Wellington 6011